FAQ

❓ Frequently Asked Questions (FAQ)

📦 What are the delivery times?
We ship within 48-72 hours maximum. Delivery takes between 3 and 7 business days depending on your country.

🔄 Can I return an item?
Yes, you can return an item to us within 7 days of receipt. Return shipping costs are your responsibility. Contact us at: contact@melybelle.com

💳 What payment methods are accepted?
We accept Visa, Mastercard, American Express and Apple Pay.

📍Do you ship internationally?
Yes, we deliver throughout Europe and internationally.

📩 How to contact you?
You can write to us at contact@melybelle.com

1. What materials are your jewelry made of?
Our jewelry is primarily made of stainless steel, making it water and corrosion resistant. Some pieces are gold-plated, silver-plated, lacquered, or made of resin. Our floral creations feature real, carefully preserved flowers.

2. Does the jewelry turn black?
No, stainless steel is known for its durability and does not tarnish. For gold or lacquered finishes, we recommend avoiding perfumes and chemicals to prolong their shine.

3. Can I shower with the jewelry on?
Stainless steel jewelry can withstand water, but to preserve gold, lacquered, or floral details, it is recommended to remove them when showering or bathing.

4. Do you do feedback?
Yes, you can return your order within 7 days of receipt. Return shipping costs are your responsibility. Please contact us at melybellejewelry@gmail.com before returning.

5. What are the delivery times?
Our jewelry is shipped within 48 hours and delivered within 7 business days maximum. Custom orders may take slightly longer.

6. Do you ship internationally?
Yes! We deliver to France, Switzerland, Belgium, and throughout Europe.

7. Where is your jewelry made?
All our jewelry is designed and assembled with care in France.